Installation Error - No compatible version found

Richard Paul

January 14, 2020 21:03

When I go to install it, I get an error saying that there was no registry entry found. I have excel and have used it before. I also installed it myself under admin rights. I tried to install analyticsolver with admin rights, and it failed. Is there a work around?

0

• Official comment

  

  Brandon Takahashi

  January 15, 2020 23:54 Edited

  Hi Richard,

   

  First, our apologies that the article you were looking for wasn't available when you needed it. The answer to your question can be found here:

  https://solver.zendesk.com/hc/en-us/articles/115005136514-A-compatible-version-of-Excel-was-not-found-

  The main point you made was that you have tried to install under admin rights, which is a good first step but our installer searches the system registry for a particular set of keys in the HKLM key hive. These are generated after an "admin" has opened Excel and created a workbook (or opened an existing workbook) for the first time, installation as admin of Excel is not quite enough to write the key(s) we search for.

   

  It looks like you also submitted a ticket that our support team responded to, which included the link above. Again, our apologies for it going down temporarily. If you are still experiencing an issue with installation please let us know via the ticket you submitted and we'll do our best to help out.

   

  Regards,

  Brandon T.

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